Handling a Difficult Customer
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language.
By utilizing our Handling a Difficult Customer course you will see an increase in customer service, productivity, and a decrease in unhappy customers. You will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.
Guaranteed Security using one of the most advanced encrypted systems on the market.
The information in this page is being processed and encrypted securely using industry-leading encryption and fraud prevention tools.